FAQS

Contact us
1. How can I contact you?
     Can’t find the answer you’re looking for? If you need any help, please send us an email, our team will get in touch with you within 2 business days. Please note: Our customer support email is monitored on Monday-Friday, 9:00am-5:30pm with the exception of holidays.
2. What time is available for the customer service live chat?
     Our customer support line and live chat are available from 9AM to 5PM, Monday to Friday.
Registration
1. Do I need to register before I place an order?
     No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you finish your order.
Orders
1. Can I modify or cancel my order?
     Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel your order once it has been placed. 
2. There is something missing/defective/not what I ordered, what should I do?
     We know how frustrating this can be and we always want to make sure every order is perfect! Once you receive your order, please check the delivered items as soon as possible. If you believe an item is missing/defective/not what your ordered, please fill out and submit the online return request and follow the instructions as displayed.
3. How do I check the status of my order?
     To check the status of your order, click on “My Account” and then “My Orders”.  Select the order you would like to view by clicking “View Order” for more information.
4. Why was my order canceled?
     Although we make every effort to fulfill your entire order, on the rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill all your orders due to the shortage of products, you will receive a cancellation email and get the refund for the unshipped item(s). Also, please check again to make sure you input the right code.